scatterlogo | Frequently Asked Questions

You must be at least 21 years old to register and use scatterlogo. This is a firm requirement with no exceptions. Age is confirmed at registration and again through full KYC identity verification before your first withdrawal is processed. If your account is found to belong to someone under 21, it will be permanently closed.

No. Each player is permitted only one scatterlogo account. Multiple accounts under the same name, mobile number, or household violate the platform Terms and will result in suspension. If you cannot access your existing account, contact support at [email protected] to recover it — do not register a new one.

OTP verification at registration is immediate and required. Full KYC identity verification — where you submit a valid government-issued photo ID — is required before your first withdrawal is processed. It may also be requested at any point by the platform for security purposes. Using your real details from the start makes this step straightforward when the time comes.

Deposits made through local Philippine payment channels are typically reflected in your account balance promptly. The exact timing depends on the payment provider — GCash and Maya are generally faster than bank transfers. If your deposit has not appeared after a reasonable period, contact support at [email protected] with your transaction reference number.

Specific deposit limits are shown at the time of transaction on the platform. These may vary depending on the payment channel you choose. Contact the support team at [email protected] if you need clarification on the current limits for your preferred payment method. All amounts are in PHP.

No. scatterlogo does not accept credit cards or cryptocurrency for deposits or any other transactions. The platform operates exclusively in Philippine Peso through local payment channels — GCash, Maya, and Philippine bank transfer. This keeps transactions straightforward and local for Filipino players.

A valid Philippine government-issued photo ID is required. Accepted IDs include SSS card, UMID, PhilHealth ID, Passport, Driver's License, Postal ID, and other officially recognised Philippine government IDs. The name on your ID must match the name you used to register your scatterlogo account. Submitting a clear, readable image speeds up the verification process significantly.

Processing times vary by payment channel. GCash and Maya withdrawals are generally faster than bank transfers. The exact timing also depends on the volume of withdrawal requests being processed at the time. If your withdrawal has not arrived within the expected window, contact support at [email protected] with your withdrawal reference and the team will investigate.

The most common reasons for a rejected withdrawal are incomplete KYC, a mismatch between the account name and the payment channel name, or a pending account review. Contact support at [email protected] with your withdrawal details and the support team will identify the specific issue and guide you through resolving it.

The scatterlogo live casino features real-time dealer-led games including baccarat, roulette, blackjack, and other table game variations. Live streams run continuously so there is always a table available, whether you are joining from Manila, Cebu, Davao, or anywhere else in the Philippines. See the Live Casino page for more details.

Yes. scatterlogo offers a selection of slot titles alongside eBingo and other game categories. All games are played using your PHP account balance. The available titles and categories can be explored after logging in to your scatterlogo account. Visit the Platform page for a general overview of what the platform offers.

Yes, the scatterlogo platform is fully optimised for mobile browsers on Android and iOS. You can log in, deposit, browse games, place bets, and withdraw using your phone's browser without downloading a separate app. The mobile experience mirrors the full platform — nothing is removed or simplified for smaller screens.

Contact the scatterlogo support team at [email protected] and request a password reset. You will need to verify your identity using the details registered on your account. Do not create a second account while waiting for recovery — duplicate accounts violate the Terms and may result in suspension of both accounts.

First, confirm your Philippine mobile number has signal and is active. OTPs are sent via SMS and require network availability. If your number has changed since you registered, that is the most common reason — the OTP is going to your old number. Contact support at [email protected] to update your registered mobile number through the account verification process before trying to log in again.

No. scatterlogo will never ask for your password or OTP through any channel — email, SMS, chat, or social media. If you receive any message claiming to be from scatterlogo and asking for these details, do not respond. Report it immediately to [email protected]. This is a phishing attempt and should be treated seriously.

Your current VIP tier is visible in your account dashboard once you are logged in. It updates based on your platform activity over time. If you have questions about your tier status or what is needed to progress, contact the support team at [email protected] or check the VIP page for detailed tier descriptions.

Promotional offers and platform rewards are available to registered players. The specific terms, eligibility criteria, and conditions for any active promotion are posted on the platform when you are logged in. scatterlogo does not pre-announce promotions with specific percentages or amounts on this page — check your account for current details. All promotions are subject to their own stated terms.

Yes. scatterlogo offers both cooling-off periods and self-exclusion for players who need a break. A cooling-off period temporarily restricts your account for a set number of days. Self-exclusion is a longer-term restriction. Both are applied by the support team on request — contact [email protected] to activate either option. No reason is required and there is no judgment. For more detail, see our Responsible Gaming page.

No. Online gaming involves real financial risk and outcomes are determined by chance. scatterlogo does not guarantee wins, promise returns, or endorse any betting system claiming to beat the odds. Treat all money wagered as entertainment spending. Only bet what you can afford to lose. If gaming is causing financial stress or affecting your daily life, reach out to the support team to discuss account restriction options.